Florian Pieper

• Cross-Functional Resource Allocation: Directed staffing of cross-functional teams and mediated resource conflicts. • External Workforce: Aligned external consultants with budget limits without compromising deliverable quality. • Strategic Governance: Partnered with the Transformation Office to ensure budget compliance and quality onboarding. • Executive Reporting: Presented data-driven management reports to steering committees for C-level decisions.

• Business Development: Directed end-to-end proposals for application consulting, capturing seven-figure deals. • P&L Responsibility: Managed commercial operations with full P&L accountability for annual revenue exceeding €2M. • Service Delivery: Directed complex automotive sector delivery, consistently maintaining a CSAT above 85%. • People Leadership: Led and developed a team of 15 consultants, sustaining a billable utilization rate above 80%.

• IP Growth: Led DACH biz dev for CGI's AR platform 'MaEVA', selling into a telco's Innovation Area, co-presented as 5G campus solution at trade fairs. • GTM: Drove 5G consulting across 5 verticals (telco, mfg, auto, ports, aviation) via consultative selling, CRM account mgmt, new partner mgmt. • Community & Ops: Co-led 'Munich Growth Community'; built greenfield ops model for Customer Services in a Tier-1 telco transformation. • Product Mgmt: Lead PM at program level, driving roadmaps, mentoring team.

• Practice Innovation: Co-initiated CGI’s 5G practice, scaling a critical mass of 20+ experts within six months. • Value Steering: Served as Senior Product Manager for GDPR, app, and CRM projects to improve time-to-market. • Knowledge Management: Built and led a knowledge-sharing community of up to 40 product managers.

• E-Commerce Integration: Managed project delivery, stakeholder alignment, and vendor coordination for integrating Oracle's ATG Web Commerce Platform into an existing e-commerce customer portal. • Innovation Conception: Pioneered the conception of Multi-SIM and eSIM capabilities within the same portal. • Agile Alignment: Improved alignment between business, IT, and external system integrators by introducing Atlassian JIRA and Confluence as standardized tools for specification and documention.

• Digital Transformation: Managed requirements for a multi-million-euro digital transformation program at a major aviation carrier to improve customer experience through personalization. • E-Commerce QA: Served as test manager for rolling out 'ship-to-store' on SAP Hybris (now SAP Commerce Cloud), deploying to 400+ stores via mobile devices. • Agile Team Lead: Led a feature team of nine on-/nearshore consultants and three offshore developers, ensuring continuous high-quality agile releases.

• Project Orchestration: Coordinated multiple transformation projects worth up to €2M across the full product lifecycle at a leading telecom carrier. • Requirements Engineering: Designed test cases and aligned business user stories with cross-functional stakeholders for a B2C e-commerce portal.

• Quality & Specification: Created test specification for an e-commerce parcel and delivery software portal. • Defect Management: Improved defect management reporting accuracy, enabling prioritization of critical defects.

Dissertation: Enablers and disablers impacting business model innovation in the telecommunications industry Digital Leadership | Change Management | Luxury Industries and Brand Management (by SDA Bocconi)| Entrepreneurship and new Venture Creation https://www.wbs.ac.uk/blogs/student/mba/studying-whilst-working-with-the-distance-learning-mba/ https://www.wbs.ac.uk/courses/mba/global-online/

Activities and societies: Member of Business Simulation 'Euro Manager 2004' Beginner course: Chinese language Strategic Marketing and International Communication, International Negotiation and European Lobbying

Activities and societies: Promotion for Arnhem Business School at fairs in the Netherlands and in Germany, 2003 & 2004 Managing team member for Arnhem Business Schools' Introduction Camp, 2003 & 2004 International Marketing and Sales Management, Marketing Research and Project Management