Fouad Akrab

As an AI & Data Engineer (Werkstudent), I drive data-centric improvements inside the company by designing pipelines, building automation tools, and applying machine learning concepts to real business workflows. I work across the full data lifecycle — from data extraction and cleaning to modeling and deployment — while supporting the company’s growing digital infrastructure. Core Responsibilities: - Building and maintaining ETL pipelines for collecting, cleaning, and transforming operational data. - Devel

As a Quality Analyst at Airbnb, I ensure that customer interactions meet the highest standards of service excellence. My role involves monitoring and evaluating customer support performance, identifying areas for improvement, and providing actionable insights to enhance the overall guest and host experience. I collaborate closely with customer support teams to drive quality initiatives, optimize workflows, and implement best practices that align with Airbnb’s commitment to world-class service. By analyzing

Delivered excellent customer support services, handling a wide range of inquiries and issues. Consistently maintained high ratings in customer satisfaction.

Assisted customers with inquiries related to orders, returns, and general support, ensuring timely resolution.

Supported HR operations, including recruitment, employee documentation, and staff coordination. Played an integral role in managing employee inquiries and facilitating HR activities.

Currently pursuing my Master's degree in Big Data & Artificial Intelligence at SRH Hochschule Berlin. This program equips me with advanced knowledge in data engineering, machine learning, and AI-driven decision-making — preparing me to solve real-world challenges through data-driven innovation.

Graduated from artificial intelligence Major: Data Science