Mihai Radutiu

Led end-to-end product launch and GTM rollout of Cars & Motorhomes across AER's B2B platform ecosystem — from partner acquisition through full operational go-live. - Won and onboarded 70+ strategic partners & suppliers across global markets. - Integrated new products into Book My Ride (API & non-API), Nezasa, Travel Compositor & internal Cockpit system in close collaboration with the technical team. - Defined end-to-end booking processes, webtools, templates & accounting workflows from scratc

Owned the commercial strategy, partner ecosystem & customer relationships for the Luxury Cars & Motorhomes BU at one of Europe's largest car rental aggregators. - Managed the full supplier & partner network globally — annual pricing strategy, marketing coordination & escalation management. - Served as main commercial POC for B2B clients in luxury & motorhome segments across all markets. - Led operational monitoring, reporting & escalation management across product launches, pricing campaigns & supplier

Supervised day-to-day operations and quality standards for a team of 150+ agents across customer, supplier & technical support functions. - Led and supervised a 150+ agent team handling customer & supplier interactions via phone and email across multiple markets. - Defined KPIs and built performance reporting frameworks to track and improve individual & team productivity. - Delivered training programs for new supervisors & agents - Acted as second-level support for customer, supplier & technical escalat