Foysal Ahammed

• Perform Analysis and Resolution of day-to-day Incidents and Services Requests within SLA. • Provide Executive Support to the management Team. • Support Windows, Apple and Mobile devices. • Manage hardware and desk space for leavers and joiners and maintain IT asset inventory. • Perform Laptop build checks, installs, rebuilds, etc. • Meeting room and AV support including Microsoft Teams Rooms and Zoom webinars. • Asset Management Software (snow)

• Provided on-site IT support for Client project end-users, troubleshooting hardware, software, and network issues. • Wiped, Installed, configured, and maintained Windows/macOS/ printers, and mobile devices. • Managed Active Directory, including user account setup, password resets, and group policies. • Resolved network connectivity issues, including LAN/WAN, VPN, and firewall configurations in server room. • Asset management with ticketing systems (ServiceNow, Jira).

• Installing, troubleshooting and configuring user’s IT equipment & software -Laptop, workstations, Printers • User administration and management by Active Directory (AD) and GPO • Make ready all PC, Laptop and IT devices for employee • Setup video conferencing systems for remote meeting • SharePoints site administration/user permission/site migration • Maintain the Ticketing Systems and prepare the IT documentation

•Installation configuration and monitoring of server systems , Windows server 2012, 2016 and 2019, DHCP, RDS, ADS, DFS, WSUS, SCCM, VM, Hyper V, Web and Database servers •Installation and configuration of RAID on Dell , HP servers/storages & NAS boxes •Ensuring the creation and maintaining of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades • Negotiating and administer supplier contracts and service level agreements (SLA)

• Establishes and maintains network performance. • Builds net configurations and connections. • Troubleshoots network problems. • IP address auditing. • Establishes networking environment by designing system configuration and directing system installation. • Defines, documents, and enforces system standards.

Computer programming in C/C++, Visual and Internet Programming, Database Management Systems, Software Engineering, System Analysis and Design, Microprocessor, Operating Systems, Data Structure, Algorithms, Data Communication, Computer Networks.