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Francesca Galentino

Angestellt, Customer Care Agent, Kerrhawe SA - Bioggio (CH)
lugano, Schweiz

Fähigkeiten und Kenntnisse

Customer Service Specialist
After Sales Service
Support for commercial department
european experience
foreign languages
Negotiation
Creative Writing
Customer Relationship Management
Customer Support
German Specialist
Wholesale customer support
Retailmanagement
Translations
Selling campain support
Kundenbetreuung
Kundenorientierung
Assistant to the CEO
Assistenz der Geschäftsführung
Copywriting
Italian Language
German Language
Englisch Sprach
AFTESALE
Reklamationsbearbeitung

Werdegang

Berufserfahrung von Francesca Galentino

  • Bis heute 14 Jahre und 4 Monate, seit März 2011

    Customer Care Agent

    Kerrhawe SA - Bioggio (CH)

    Wholesale market for Germany - Austria - Switzerland. Position of German mother tongue. Responsible for administrative management of the customers : Order management, pricing, shipping. Coordination for events with Marketing and Sales based in Germany. Coordination with Accounting department in Holland for special requests / financial issues. Inserting and coordination for quality product complaints.

  • 4 Jahre und 7 Monate, Aug. 2006 - Feb. 2011

    Customer Service Coordinator

    Bally SA - Caslano (CH)

    Wholesale & Retail Market. For Germany, Austria, Switzerland and northern Europe. Position of German Mother tongue. Order management from the sales campaign for Wholesale market. Support during all season to Wholesale Customers: pricing, delivery issues, quality issues, commercial issues. Handling of product quality issues. Coordination with the logistics for shipping of retail and wholesale orders.

  • 5 Jahre und 1 Monat, Juli 2001 - Juli 2006

    Administrative Manager Export Department

    CIAC SPA - Milan (IT)

    Customer Service Manager for foreign Customers: quotations, own branded material, special requests. Primary contact for Italian Top Fashion Companies with special projects Coordination of graphic designers, printers, material suppliers, internal departments. Promoter and organizer for 12 business fairs worldwide: managing advertising materials, flyers, merchandise, event site, meetings. Manager of edition of company's catalogue in 4 languages.

  • 6 Monate, Jan. 2001 - Juni 2001

    Assitant to Managing Director

    FIAT OM - Lainate (IT)

    Assistance managing director of German mother tongue Diary management, travels, preparing documentation for meetings. Coordination with internal departments and supervision of texts in english and german for reporting, recap of meetings, specific internal issues, simultaneous translation from to german to italian and vice versa.

  • 1 Jahr und 6 Monate, Juli 1999 - Dez. 2000

    Customer Care and Engineering Assistant

    Lufthansa Technik AG - Hamburg (DE)

    Responsible for daily management contact / support to european and asian airlines. Incoming part numbers, troubleshooting, registrations. Contact with technician for customer's special requests. Coordination between engineering and airlines.

  • 4 Monate, März 1999 - Juni 1999

    Project Coordinator

    CONSOLATO GENERALE D'ITALIA - Hamburg (De)

    Responsible for organizing the European vote for Italians living in Hamburg's Area. Coordinations with with local authorities and the Department of Notaries to prepare the necessary documentation, convocations, check of local laws and procedure. Team of 4 specialists.

  • 2 Jahre und 1 Monat, Feb. 1997 - Feb. 1999

    Coordinator Customer Care and Event Planner

    Reimers Weihnhandel GMBH - Hamburg (DE)

    Coordination team for customer care channel wholesale and retail (4 stores) . Order management, complaints, deliveries, special request for events, inaugurations, tastings.. Event organization. Responsible for editing of multi lingua advertising materials

  • 2 Jahre und 5 Monate, Sep. 1994 - Jan. 1997

    CEO Assistant

    Saint george solutions sa - Chiasso (CH) - Milan (IT)

    Responsible for international fairs : documentation, material, presentations, stand, meetings on site.

Sprachen

  • Italienisch

    Muttersprache

  • Deutsch

    Fließend

  • Englisch

    Gut

  • Französisch

    Grundlagen

  • Russisch

    Grundlagen

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