Francesca Galentino
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Francesca Galentino
- Bis heute 14 Jahre und 4 Monate, seit März 2011
Customer Care Agent
Kerrhawe SA - Bioggio (CH)
Wholesale market for Germany - Austria - Switzerland. Position of German mother tongue. Responsible for administrative management of the customers : Order management, pricing, shipping. Coordination for events with Marketing and Sales based in Germany. Coordination with Accounting department in Holland for special requests / financial issues. Inserting and coordination for quality product complaints.
- 4 Jahre und 7 Monate, Aug. 2006 - Feb. 2011
Customer Service Coordinator
Bally SA - Caslano (CH)
Wholesale & Retail Market. For Germany, Austria, Switzerland and northern Europe. Position of German Mother tongue. Order management from the sales campaign for Wholesale market. Support during all season to Wholesale Customers: pricing, delivery issues, quality issues, commercial issues. Handling of product quality issues. Coordination with the logistics for shipping of retail and wholesale orders.
- 5 Jahre und 1 Monat, Juli 2001 - Juli 2006
Administrative Manager Export Department
CIAC SPA - Milan (IT)
Customer Service Manager for foreign Customers: quotations, own branded material, special requests. Primary contact for Italian Top Fashion Companies with special projects Coordination of graphic designers, printers, material suppliers, internal departments. Promoter and organizer for 12 business fairs worldwide: managing advertising materials, flyers, merchandise, event site, meetings. Manager of edition of company's catalogue in 4 languages.
- 6 Monate, Jan. 2001 - Juni 2001
Assitant to Managing Director
FIAT OM - Lainate (IT)
Assistance managing director of German mother tongue Diary management, travels, preparing documentation for meetings. Coordination with internal departments and supervision of texts in english and german for reporting, recap of meetings, specific internal issues, simultaneous translation from to german to italian and vice versa.
- 1 Jahr und 6 Monate, Juli 1999 - Dez. 2000
Customer Care and Engineering Assistant
Lufthansa Technik AG - Hamburg (DE)
Responsible for daily management contact / support to european and asian airlines. Incoming part numbers, troubleshooting, registrations. Contact with technician for customer's special requests. Coordination between engineering and airlines.
- 4 Monate, März 1999 - Juni 1999
Project Coordinator
CONSOLATO GENERALE D'ITALIA - Hamburg (De)
Responsible for organizing the European vote for Italians living in Hamburg's Area. Coordinations with with local authorities and the Department of Notaries to prepare the necessary documentation, convocations, check of local laws and procedure. Team of 4 specialists.
- 2 Jahre und 1 Monat, Feb. 1997 - Feb. 1999
Coordinator Customer Care and Event Planner
Reimers Weihnhandel GMBH - Hamburg (DE)
Coordination team for customer care channel wholesale and retail (4 stores) . Order management, complaints, deliveries, special request for events, inaugurations, tastings.. Event organization. Responsible for editing of multi lingua advertising materials
- 2 Jahre und 5 Monate, Sep. 1994 - Jan. 1997
CEO Assistant
Saint george solutions sa - Chiasso (CH) - Milan (IT)
Responsible for international fairs : documentation, material, presentations, stand, meetings on site.
Sprachen
Italienisch
Muttersprache
Deutsch
Fließend
Englisch
Gut
Französisch
Grundlagen
Russisch
Grundlagen
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