Francesca Ortenzio

Angestellt, Project Manager, cablex AG
Zürich, Switzerland

Fähigkeiten und Kenntnisse

Project Management
International Project Management
Coordination
Service

Werdegang

Berufserfahrung von Francesca Ortenzio

  • Current 8 years and 4 months, since Feb 2018

    Project Manager

    cablex AG

    Main responsible for one Cablex customer

  • 5 years and 3 months, Nov 2012 - Jan 2018

    Project Manager

    UPC Schweiz GmbH

  • 5 years and 10 months, Jan 2007 - Oct 2012

    Service Delivery Manager

    Ericsson

    For the appointed customer, serve as the main customer interface for all Operational issues as well as being customer’s point of escalation

  • 4 months, Sep 2006 - Dec 2006

    Service Delivery Manager Hosted Services

    Ericsson

    SDM for the Mobile-TV and Mobile-Music Services to sunrise (CH) • SLA and KPI verifications and follow-up • Main contact point and responsible for customer satisfaction. • Invoicing handling and verification • Local Content Lifecycle Management for the M-TV

  • 6 months, Apr 2006 - Sep 2006

    Operations Manager Field Services at Ericsson

    Ericsson

    Line management responsibility, responsible to handover services and close all contracts when FLM Service was awarded to Nokia.

  • 2 years and 5 months, Dec 2003 - Apr 2006

    Service Delivery Manager Field Services

    Ericsson

    SDM for the First Line Field Maintenance Service to Orange (CH). Responsible for coordination of the FLFS services, from the workload distribution to the procedure verification and reporting. Mainly ensure the KPIs and SLAs are kept on a very high standard. Work force handling, from technical issues to on-call roaster organisation and validation of vacations.

  • 2001 - 2002

    Network Engineering Specialist

    3G Mobile (Telefonica)

  • 2 years, Aug 1999 - Jul 2001

    Configuration Engineer

    sunrise (diAx)

    Define the configuration of the GSM network: connection to other networks, intelligent networks configuration, STPs and mobile number portability, signalling. Trouble-shooting of new and existing services and connections

  • 2 years and 8 months, Dec 1996 - Jul 1999

    NSS Specialist

    Omnitel (now Vodafone)

    Definition of standards for the configuration of MSC/HLR in the Nokia mobile network. Intelligent Network configuration, updates and trouble-shooting. International Roaming testing and trouble-shooting coordinator.

Ausbildung von Francesca Ortenzio

  • 1 year and 1 month, Feb 1998 - Feb 1999

    Telecommunications engineering

    Politecnico di Torino

    Master in Telecommunication achieved while working in Omnitel (now Vodafone, second Italian mobile operator).

  • 5 years and 11 months, Sep 1990 - Jul 1996

    Telecommunications engineering

    Politecnico di Torino

    Specialisation in Optical Electronics, laser phisics.

Sprachen

  • English

    C1 (Fließend)

  • German

    C1 (Fließend)

  • Italian

    C2 (Verhandlungssicher / Muttersprachlich)

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