Frankel Zambrano

hewlett packard EMEA Remote Support Engineer for Latex 3600/3200 and PWXL Printers. Taking care of any Technical issue for customer’s and reseller’s printers following a proactive and reactive support plan

Project Manager Jr: 1. Control and following of internal technical projects of voice and data service (WAN, WI-FI, VoIP and multimedia). 2. Status reporting customized to internal company needs. 3. Central handling of queries and support requests

Key Responsibilities - Customer relationship management - Communicating with customer through a variety of channels to assist them in diagnosing problems, and to guide them in solving issues - Updating troubleshooting guides of products and other materials pertaining to Support - Remaining alert to messages from the incident notification system, informing the response team when incidents arise

· Manager of Wireless Team. · Be aware of any issue that belongs to GSM/UMTS and LTE technologies. · Distribute the activities between every single team members. · Be aware that any team member met and not violated Cyber Security Rules. · Be aware of any technical inquiry that news engineer have and help team to improve themselves technically and personally.

L2-L3 Remote support Engineer in Latin America Technical Assistant Center. Delivering Technical Remote Support Specifically in UMTS networks around Latin America

Wireless L1 Technical Customer Support Engineer, Immediate support for fault detection in GSM/UMTS/LTE network. Specifically in UTRAN Node B, RNC and IPCLK. focus to meet the technical needs of customer.

Engineer Responsible for installations, Configuration and maintenance of wireless RAN systems. Focus in UMTS and LTE technologies.

Electronic technical Engineer