Franklin Ogbonna

1. Provided technical support by diagnosing, troubleshooting, and resolving software and hardware issues, both on-site and remotely. 2. Facilitated seamless operation of critical systems such as Learning Management Systems (LMS) and Picture Archiving and Communication Systems (PACS), ensuring uninterrupted service delivery to end-users. 3. Conducted hardware repairs and replacements, maintaining optimal functionality of company equipment and minimizing downtime. 4. Managed and maintained networking devices

1. Configured data and voice ports on switches using telnet systems, optimizing network functionality and performance to meet client requirements. 2. Executed patching of voice cables on Alfenol cables and integration with Private Automatic Branch Exchange (PABX) systems, facilitating communication within client organizations. 2. Provided expert assistance to users in resolving network-related challenges, leveraging analytical skills to diagnose and address complex issues promptly and effectively. 3. Analyz