Tomas Bojda

In my role at GHX Europe, I successfully led customer support operations for UK healthcare clients while managing a dedicated team. I was appointed Interim EU Support Manager, overseeing a larger team across multiple European markets. My focus on service delivery, SLA compliance, and customer satisfaction contributed to a robust support framework that enhanced operational performance.

Lead customer support operations for UK healthcare sector clients Supervised and mentored support specialists, supporting performance and professional development Managed escalated customer issues and coordinated resolution across internal teams Monitored SLA compliance and service quality metrics across high-volume customer support operations. Drove process improvements to enhance support efficiency and customer satisfaction Collaborated with commercial and technical teams to improve customer outcomes

Delivered product and technical support to customers across healthcare supply chain platforms Investigated and resolved customer issues while maintaining high service standards Supported onboarding and training activities for customers and new team members Worked closely with internal stakeholders to improve issue resolution processes

Managed subscription renewals Supported customer adoption and usage growth Coordinated with product and technical teams Identified expansion opportunities within existing accounts Used Salesforce and managed customer base Collaborated with cross-functional teams to support commercial objectives

Faculty of Enterprise Management