Frederico Pflug

Angestellt, IT Service Manager, DB Schenker AG, Essen
Freiburg, Germany

Fähigkeiten und Kenntnisse

IT Service Management
IT Operations
ServiceNow
Identity Access Management IAM
Atlassian Jira
Atlassian Confluence
Application Support
Incident Management
Problem-Management
Service Management
Spedition
Transport Management Software
Requirements Engineering
Scrum
Scrum Product Owner
Change Management
IT Project Management
Release Management
Documentation
Communication skills
Honesty
Team work
Commitment
Cooperation
Reliability
Collaboration

Werdegang

Berufserfahrung von Frederico Pflug

  • Current 6 years and 10 months, since Aug 2019

    IT Service Manager

    DB Schenker AG, Essen

    I ensure state-of-the-art IAM services for over 600k customer, supplier and workforce identities. I bring the different ITIL domains together in combination with agile practices to deliver value. Beyond technology, I deliver honesty, reliability and team work.

  • 3 years and 10 months, Nov 2015 - Aug 2019

    IT Operations Manager

    DB Schenker

    Ensure the +300 integrated services were delivered with a secure, efficient, and reliable service.

  • 5 years and 9 months, Feb 2010 - Oct 2015

    IT Manager

    DB Schenker

    Project Management and Operation of Schenker's Transport Management System (TMS).

  • 6 years and 9 months, May 2003 - Jan 2010

    Application Support and Processes Engineer

    Kuehne + Nagel

    Go to person for Airfreight TMS concerned domains. Improved internal and external quality standards throughout South America. Team building and development through knowledge sharing.

Ausbildung von Frederico Pflug

  • 3 years, Sep 2012 - Aug 2015

    Business Process Management

    Fundação Getúlio Vargas

  • 3 years, Jan 2008 - Dec 2010

    Software Engineering

    Veris (IBTA)

  • 1999 - 2000

    Freight Forwarding

    Deutsche Berufsschule am Colegio Humboldt Sao Paulo

Sprachen

  • English

    C1 (Fließend)

  • German

    C1 (Fließend)

  • Portuguese

    C2 (Verhandlungssicher / Muttersprachlich)

  • Spanish

    B1-B2 (Gute Kenntnisse)

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