Fructuoso Chinchilla

- Providing oversight of the global services provided to clients. Creating and driving revenue across assigned accounts, meeting and exceeding all quarterly and annual revenue targets. Help and work with clients executing global employee benefits, financing strategy through pooling, captives and/or global insurance programs, ensuring cost improvements, efficiency and consistency across the globe,

Providing oversight of the local and global services provided to clients. Creating and driving revenue across assigned accounts, meeting and exceeding all quarterly and annual revenue targets. Help and work with clients executing employee benefits programs ensuring cost improvements, efficiency and consistency across the globe.

Organize, plan, and monitor the company's customer service department. Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction. Senior advisement for customers. Analytical reporting to Senior levels. Managing a team of 20 direct + 200 global teams, overseeing the hiring, training, and professional growth of employees. Supervision and improvement of company processes to effectively resolve customer service issues.