Gabriel Silva

Lead end-to-end tier 1 integration projects, configuring platforms and guiding customers through technical onboarding to go-live. Manage and troubleshoot REST APIs, providing L3 tech support and debugging complex issues with analytical tools. Oversee a portfolio of strategic accounts, delivering support, driving product adoption, and ensuring top service levels. Bridge between product, sales, and customers, aligning requirements into actionable project roadmaps and identifying cross/upsell opportunities.

Ran end-to-end technical onboarding across domestic, third-party, gateway and smart-routing platforms accordingly to each market specifics. Responsible for the schemes mandates notifications ensuring merchants to be comply with. Built KPIs and insights from LATAM ops datasets (Power BI, SQL, Grafana, Splunk) to inform decisions. Provided L2 technical support, troubleshooting integration errors and transactional flows; Jira ownership.