Gabriela Franz

· Extracted and compiled data managing Confluence to develop reports, business models and calculations according to BSS contexts worldwide. · Represented the IBD team and local partners during tender processes negotiating better system setups corresponding to the local reality. · Adapted the written tenders according to the Nextbike’s capacities and client wishes. · Assisted the marketing department with translations.

· Created a financial plan and proposed the idea to stakeholders. · Implemented an e-commerce store, working on my own, prioritizing tasks according to the stage of the project, to establish better services to customers. · Formulated and operate online customer service.

· Operate customer service to 60 clients per month by e-mail, telephone or personally. · Upgrade CRM, organizing the data of the clients, forecasting the company agenda to attend these clients progressively. · Organized the data of finance, accounting in a computer system, crossing essential information to make strategic decisions based on cash flow, ABC classification method, depreciation.

Grade 1.3 · The research was in the field of Mobility as a Service in Rosario AR, grade 1.3 · DAAD Development-Related Postgraduate Courses - Scholarship holder. DOUBLE MAJORS: INNOVATION AND ENTREPRENEURSHIP MANAGEMENT

· Grade 8.5, A in international grading systems. · The thesis was an exploratory analysis of the marketing mix as a strategic management tool at Chocolates Franz, Grade 9.3 A in international grading systems. EMPHASIS ON CRM, PROJECT MANAGEMENT and ORGANIZATION MANAGEMENT.