Gabrielly Usai

Project Manager/Scrum Master for BI@IBM working at all aspects of project management as financials (project's budget and forecasts) deployment management, issues ticket's management, asset's management. Using agile methods to manage the sprints. Infrastructure team's support and all topics related to project management.

Responsible for managing the contract between IBM and external customers. During this time, I worked for big clients such as Merck & Co, Johnson & Johnson and International Coca-Cola Company. Working close to the account's executives, doing the interface with customers been responsible for all the deliverables, financial control and invoice production, contract changes, risks & issues management and mitigation, customer satisfaction and other aspects related to contract/program management.

Been responsible for keeping accounts under compliance according to the controls stablished by the company. Prepare accounts for corporate audits and others and also track all the contract´s processes. - Team management, leading weekly meetings to collect metrics and monthly controls.

Responsible for assisting projects of North American accounts, using English as main language, supporting the interface between IBM and the customer (current customer assisted: Coke One, Avon, J&J). Follow up of deliverables, contract baselines, issues, risks, requests for services prepare the account for corporate audits (internal, external, SAS#70, FIC and others) elaborate presentation for customer showing the current project situation and following actions.

Responsible to customer care and Technical Support in order to correct flaws in conventional cell phones`, Smartphones, modems, PCMCIA cards, monitoring services and web tool to Individual and Corporate clients. Focus on Customer service, follow up and participation in the sales process. Placement of information and requests in the system. Direct interface between the company and customers. Team Management, selection processes and interviews for areas.