Gaston nicolas Bianco Pallero

-Azure and InTune server and final users computers operations. -Windows and Linux servers monitoring, research and solving of the incidents. -Azure Active Directory and Active Directory management. -Policies operations. -Final customer remote support and callings. -SCCM / MECM operations, Windows Servers Updates monitoring and incident solving. -Creation and tuning of production servers by request of clients. -Home office since I started in the company. -ITIL enviroment and workflows.

-Ticket creation, tracing, escalation and correct ticket flow review in more than 5 different ticketing tools. -Monitoring in Zabbix, Nagios and Pandora. -Research and solving of procedured Level 1 incidents. -WSUS, scheduled restarts on production servers every week in Windows and Linux servers. -Backup health reviews and TapeCopys on CPD remotely. -Phone and Mail Services 24x7 as Single Point Of Contact for the hole company (SPOC). -ITIL environment and workflows. -Home Office

-Mounting future brand new computers of company's own brand "TTL" -Quality control and review of already mounted computers with failure. -Cloning new computers in bulk with dedicated KVM racks.

-Cloning production -Hardware repairing of completely unknown incoming workstations, laptops and mobile devices. -Solving different software and operating system problems in Windows and MacOS.

-Solving hardware and software problems of final user's computers and printers from all the Hospital. -Solving different domain, network and connection problems. -Upgrade HDD to SSD and migration of sensitive data in several quantity of corporative devices.