Gedeon Richemond

• Manage and maintain the company’s Citrix VDI and application server environment for both MSSA and affiliated organizations. • Configure virtual machines using Citrix MCS and PVS, and the planning of maintenance and virtual machines. • Monitor and provide support using Citrix Studio, Director and Citrix Profile Management, and provisioning of virtual desktops • Design, implement and support enterprise-level Citrix environments via XenCenter and VMWare vSphere

• Assisted and/or oriented new hires with the initial usage of information systems hardware and software • Aided with tickets escalated from lower-level personnel • Installed software and software maintenance through Microsoft System Center Configuration Manager • Resolved L1/L2 tier user support requests for VDI/ virtual application sessions via Citrix • Administrated and supported virtual applications and desktops using Citrix Studio and Director

• Maintained user PCs, including upgrade and configuration of software and operating systems • Installed, maintain and trained users on software usage with corporate devices and policies • Delivered ongoing software support for clients via remote support tools such as Bomgar and Configuration Manager Remote Control • Installed company- approved computer systems such as laptops, desktops, mobile devices • Assists and/or orients new hires with the initial usage of information systems hardware and software