Germán Inostroza Núñez

Responsible of Communication for SITE-Spain Chapter. The Society for Incentive Travel Excellence, is the only global organization dedicated to strengthening and supporting the incentive travel industry. We connect incentive travel to business results.

Colaborating with different institutions and other university professors with classes or presentations to their students in subjects like Marketing & Sales, Communication and Tourism in schools like:University School of Hotel Management and Tourism CETT (http://www.cett.es/), INSA Business, Marketing & Communication School (http://www.insaweb.net/?lang=es) y Berklee College of Music ( Valencia, Spain Campus - https://valencia.berklee.edu/)

• Managing the ongoing relationship with clients (B2B & B2C) • Contract´s Negotiation • Creation & projects presentation • Dealing with crisis management & Negotiations • KPI orientation, ability to identify different KPI. Business Plan Analysis. • Trainings & Motivation Teams • Sales analysis, budget and pricing strategy • Participation in National and International Fairs & Workshops representing Companies. • Costumer service management • Short term rental luxury apartments

First step: Starting February 2013 a MIT Program: A 6-week professional unique and qualified specialization. Including theoretical and practical training of Management, Administration and Operations in Hospitality for Hard Rock in Europe (Munich - Germany & Madrid - Spain) and America (New York - The United States) Second Step. Starting April 2013: •Head of Sales & Marketing department of Hard Rock Cafe Barcelona composed of a successful team of professionals of Sales & Marketing Managers and Coordinat

• Promotes, explains and sells shore excursion tours and packages to guests. Analysis and creation of sales reports to Miami office. Updating CRM in a daily basis. • Port Lectures to the guests. Education and training of my team on board, ensuring the standard of services offered by the company to its customers. • Completion of contracts with TTOO • Travelling around different port to audit a diverse quantity of excursions.

Teaching 1st and 2nd year students the basics in Marketing and Economy for the Hospitality Industry.

Responsable de un equipo de 30 personas. Encargado de la realización de Eventos para empresas con grupos de 45 a 3000 personas. A su vez, encargado de Recursos Humanos y Capacitación. Considerado dentro de los 10 mejores restaurantes de Santiago de Chile. Manejo de Control de Costos y Hazard Analysis and Critical Control Point (HACCP).Desarrollo de nuevos proyectos para los clientes como: la "Experiencia Cuerovaca" (Scotch/Cigar Saloon, Desarrollo de un nuevo salón VIP, Club de Carnes)

Supervisión y desarrollo del servicio en uno de 5 restaurantes situados en el resort. Reconstrucción del menú y la decoración. La rotación aumentó 10 veces en comparación con la temporada anterior

Viajando alrededor de Estados Unidos, visitando Universidades y Corporaciones, como representante internacional para Walt Disney World (EPCOT). Representando a Chile en el edificio Millennium Village en el centro de EPCOT. Como responsabilidad adicional involucrado en el programa VIP asignado después de solamente tres meses.

Marketing & Luxury Management. Communications, Public Relations, Protocol

Recepción, Servicio de restaurante, Agencia de viajes

Especialización en Administración, Marketing, Relaciones Públicas, Ventas y Gastronomía. www.inacap.cl