Gertrude Ankrah

Assisted with marketing plans, advertising, direct marketing and campaigns. Communicated with target audiences , built and developed good customer relationships. Created and implemented marketing campaigns that supported business development and growth of Ghana Life Insurance. Proactively monitored emerging trends and flagged relevant reports to managers as needed. Sourced advertising opportunities and placed adverts in the press, radio and Television.

Consistently met my short and long-term targets. Handled customer complaints with empathy and composure. Proactively participated in meetings and helped create new practices. Answered calls, responded to emails, and spoke with clients face-to-face. Processed a range of documentation and entered information into databases. Pitched ideas on how to improve performance and efficiency. Trained, coached, and supervised new staff members. Helped management to identify workflow issues and find solutions.