Gian Carlo Angles

- Managed IT operations under ISO 9001:2015 standards, optimizing processes and ensuring compliance with quality standards. - Implemented cybersecurity policies, strengthening data protection and minimizing risks. - Provided comprehensive technical support, improving response times for incident resolution and ensuring operational continuity. - Led the implementation of DLP solutions, preventing data leaks and enhancing access control measures.

- Provided technical support, resolving platform issues and ensuring proper functionality. - Managed support metrics and tickets using Freshdesk. - Configured analytics systems (WebEngage) for real-time campaign insights.

- Provided proficient technical support to users, ensuring seamless operation of both hardware and software systems. - Used properly SaaS B2B software like Microsoft 365 Admin Center SharePoint, OneDrive, Azure Active Directory, Office apps and online, Outlook and Teams. - Managed and coordinated the process and analysis of external IT providers (e-invoices, webpages).

- Provided level 1 and 2 support, restoring IT functionality and managing requests through Zendesk for efficient responses. - Monitored and maintained network infrastructure, ensuring operational continuity in systems nationwide. - Configured access to systems and applications, validating user profiles to ensure safe and appropriate use.

- Managed technical support and maintenance of peripherals throughout the company as printers, CPUs and switches. - Led the integration of new users, training, and reporting. - Supervised and update of GPS services for fleets.