Suvasish Paul

• Led company-wide migration to Microsoft Intune, automating device enrollment and enforcing security baselines, BitLocker, and compliance policies, ensuring 100% endpoint security compliance • Managed LAN/WAN connectivity by performing switch port configuration, IP assignment, and assisting with VLAN, DHCP, and DNS setup contributing to 99.9% network uptime.

• Delivered 1st–3rd level IT support as SPOC, achieving 98% SLA compliance and +30% user satisfaction. • Administered Microsoft 365, Entra ID, and AD for 500+ users; enforced MFA and Conditional Access. • Managed 500+ endpoints via Intune with automated patching, maintaining 100% compliance. • Oversaw 4,000+ IT assets with 99.5% accuracy; recycled/repurposed 100+ units, saving €15,000. • Resolved complex network issues (TCP/IP, VPN, DNS/DHCP) ensuring 99.8% uptime.

⋄ Manage and resolve hardware and network issues for on-site and remote teams ensure 100% team productivity and uninterrupted operation. ⋄ Managed ICT equipment inventories and implemented data backup solutions resulting in improved asset visibility and enhancced data security. ⋄ Configured and maintained firewalls, routers, and switches to support secure and scalable network infrastructure.

Developed accessible web applications for visually impaired children, adhering to WCAG standards.

This is a 4-year degree in Bachelor of Computer Science and Engineering. Statement of Comparability is done by ZAB.