Giang Pham

• Advised customers on product selection based on individual needs and preferences, providing tailored recommendations to support purchasing decisions. • Provided detailed product information (ingredients, flavor profiles, and product characteristics) to ensure informed and confident purchase decisions. • Supported daily sales operations through customer service, order processing, and accurate sales record management based on daily revenue tracking.

- Handled cashier responsibilities, including processing payments and ensuring accurate daily cash reconciliation and revenue reporting - Managed end-to-end order handling: receiving orders, coordinating fulfillment, and ensuring timely delivery to customers - Provided customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience

- Developed B2B/ B2C leads and managed customer relationships via Facebook and Zalo, supporting end-to-end sales processes including quotations and order fulfillment. - Conducted social media marketing activities using targeted content and customer feedback to increase engagement and support customer acquisition. - Delivered strong revenue performance during COVID-19, achieving approx. €4,000 monthly revenue with ~20% profit margin and near-zero return rate over three years.

- Generated and qualified leads through Facebook and Zalo channels to support B2B and B2C sales activities across Vietnam. - Managed quotation preparation, order processing, and customer data documentation to ensure smooth sales operations. - Increased monthly profit from €60 to €500 within the second month of the internship through improved lead conversion and sales execution.

Focus: International Marketing & Consulting

Focus: Communication & International Marketing