Gianluca Salamone

Generate and send out invoices and rocess credit card payments,Opening Accounts ,update in cooperation with Project Manager and closing ,Monitor customer account details for non-payments, delayed payments and other irregularities

- Act as interface between customers (Internal & External) and IBM, resolving fulfilment related problems and providing support to customers ensuring a high level of satisfaction in the following areas: • Contract management ,Official contracts delivered to the sales rep • Billing management in SAP

The Bid Manager (BM) supports IBM Global Technology Services sales organization in the development of customized and standard contracts and proposals. This requires cooperative collaboration with the sales team and other supporting departments (Procurement, Pricing, Legal, Customer Fulfilment), with the objective to provide completed contractual documents in a timely and accurate manner.

Sales Lead Generation - Outbound professional client contact - Promoting developments in technology to senior technical professionals - Reach challenging lead generated targets in technology sector - Process all admin in relation to lead generation to a high quality standard

• Assisting Hertz locations in English , Spanish, Italian or German with technical inquiries through Lotus Notes desktop software and over the phone • Resolving issues relating to printer settings after VDI implementation • Configuring and testing HP and Ricoh new devices for all Hertz European sites with weekly targets

• Working as a Front office agent • Good capacity in sales ( upgrades) • Check in and Check out • Concierge duties

• Working in a multilingual team (German, Spanish andEnglish)for VIP guest • Completing administrative tasks as required by the company • Handling of reservations, special requests and emails • Responsible for events organization • Responsible for sales of trips

Revenue Management - Front Office Management - Office Conference Management - Food & Beverage Management