Giselle Vaz

4 TEAMS, 31 AGENTS: • Manage billing and cash collection for all French customers (10000) and concessionaires (104). • Decrease debt by 45 % on total balance (2007 vs. 2008) and 70% on 90 days. • Assist on the leadership of a team of 31 agents. Be the mediator in case of conflicts, create a team spirit. • Train new starter, inform them about the strategy and targets. • Participate on the knowledge transfer from Xerox to IBM.

1 TEAM – 14 AGENTS: • Manage billing and cash collection for customers for the West area (3000) and concessionaires (32). • Decrease debt by 30% on total balance (2006 vs. 2007) and 40% on 90 days. • Report daily results and undertake weekly accounts’ reviews with every agent to ensure deliverables: cash, queries and targets. • Organize and hold meetings to communicate & prioritize activities. • Coach, work shadow and monitor staff. • Recruit French, Portuguese and Spanish agents.

1997-98 => Training POST-BTS « To work in a European country ». 1996-97 => BTS – Higher National Diploma « Assistant de Direction (Personal Assistant) » (Grenoble - France).