Giulia Mozzato

Currently employed at Eastman Chemical Company (first year with Amadeus FiRe AG) as a Customer Service Representative in the Plastics field. I work with B2B customers from all Europe and manage both vessel and truck orders. Main tasks: Order Management, Price Offers sending, information requests handling, Pricing verifications, complaint handling. I daily collaborate with Sales, Logistics, Pricing, QA, Suply Chain, VAT and Product departments. Programs used: SAP ERP, Salesforce, Vendavo, PDM.

Export department and e-commerce employee. From this experience I have improved my team-based skills. Mainly responsible for: - Order management for distributors (Middle East countries of competence: Saudi Arabia, Kazakhstan, Lebanon, Pakistan, UAE, Morocco etc) - Daily contact with internal logistics, 3PL forwarders, suppliers for organization of shipments from Italy and China - Issuing of Certificate of Origins, EUR1, invoices for customs clearance - Amazon customer care and order management

- E-commerce management: +800 products managed - Shop management through Marketplaces on a daily basis (Houzz, Etsy) - Customer Care and Customer Service (top customers: Chanel, KPMG, Zurich) and invoicing - Web marketing Weekly development of newsletters (Mailchimp) - SEO on products&website categories - Content marketing activities for the Company´s blog (Wordpress) - Daily alignment with 3PL forwarders (DHL, UPS, SDA)

Check-in and assistance to customers of Royal Caribbean and MSC cruiseships, departing from Venice Port.

Russian Literature, International Law, English