Glauber Amaro

Conducting training of global labeling teams, ensuring launch and maintenance of content-related projects Establishing product tests and localizing policies for PT-BR vendor labelers, while liaising with project POCs to coordinate with the project's objectives Extracting data to formulate comprehensive weekly KPI reports, emphasizing quality targets and ensuring those are met Performing case arbitration, RCA, and calibration meetings to gather actionable insight and improve project's health

Policy specialist for U.K., Portugal, and Brazil. Acting on sensitive content involving: Financial scam, Fake news, Impersonation, Harassment, Child Safety, among other safety community standards Managed T&S global vendors by providing training, policy guidance, and constructive case arbitration Extracting data to report KPIs, then performing root cause analysis to create actionable insights Developed efficient interpretation of internal policies with moderators, policy team, project POCs and trainers

- Cultural and Political Evolution of Social Media - Regulation and Compliance - Platform Standards and Ethics - Digital Investigations - Data Management/Processing Technologies - Applied Project Management - Self-Caring Practice in Occupational Contexts - Communication and Thinking Skills