Glenda Kastrati

IT Outsourcing in the Business Support and Digital Channels Department. • Managed and coordinated outsourced IT services and third-party vendors. • Monitored SLAs and service performance of external IT providers. • Supported IT operations and incident resolution in cooperation with vendors. • Participated in IT projects and system implementations involving outsourced services. • Maintained documentation related to outsourced services, contracts, incidents, and service performance reports.

Creating and optimizing product listings (titles, descriptions, bullet points, images). • Ensuring listings comply with Amazon policies and guidelines. • Managing variations (size, color, etc.) for products. • Creating Amazon campaigns (advertising campaigns). • Monitoring and resolving open cases with Amazon Support regarding various product issues. • Staying updated with Amazon’s evolving policies, tools, and features.

Assigning products to the correct collections, tags, prices and categories.

Assist in diagnosing and resolving technical issues for employees, including hardware, software, and network problems. • Provide support for commonly used applications (e.g., Microsoft Office, banking software).

Oversee the maintenance, installation, and upgrading of IT systems, including servers, networks, and workstations. • Monitor and secure hospital networks to prevent breaches, data leaks, or unauthorized access.

Computer Engineering and IT/ Big Data profile