Gözde KIRICI

- Supported daily banking operations including account management, transactions, and financial product processes, ensuring accuracy and compliance - Assisted clients with loans, deposits, and payment services while managing multiple requests in a fast-paced environment with strong attention to detail - Maintained accurate handling of financial data and documentation, contributing to process efficiency through a structured and solution-oriented approach

- Created and managed digital content for website and social media, including visuals designed with Canva - Produced and edited visual and video content (e.g. CapCut) to create engaging digital materials - Transformed complex information into clear content while supporting content planning and team coordination

- Conducted market and competitor research to identify consumer needs, market gaps, and opportunities across international markets - Analyzed products and developed target-group-oriented strategies, including positioning, branding, and product concepts - Translated insights into actionable strategies through structured presentations, contributing to product features, messaging, and visual direction

- Managed customer interactions and supported sales processes - Assisted clients with travel planning and visa-related inquiries - Developed strong communication and coordination skills