Gokce Alacadagli

- Setting business requirements for global maintenance & support contracts with Ericsson's partners, implementing decided strategies and managing the relationships. - Supporting Ericsson market units worldwide on implementation of service strategies and on handling of support vendors. - Improving end-to-end service delivery quality for the Ericsson solutions based on partner products. - Implementing vendor handling processes and service delivery tools within the global organisation to increase quality on ha

- Managed the entire life cycle of a number of Ericsson products from product development to phase-out, within customer support portfolio. - Developed service strategies to be implemented globally for 3rd party products within customer support portfolio, partnered with 3rd party vendors through the requirements set along the strategy being defined. - Increased the profitability on handling for a number of 3rd party products within the customer support portfolio, by having an overall control over the service

Directing the Microsoft representation project in IT 2001 – a CeBIT Event and Office XP Product Launch as the second person in charge.

Coordinated the National Incoming Exchange Programs. Developed, implemented and executed a learning process for all incoming trainees (250 people from 64 countries), which had dimensions such as professional development, cultural learning and awareness on global issues. Developed a marketing plan, implemented a market segmentation strategy and executed in 10 different cities in Turkey.

Prepared a marketing plan with promotion material and web site for sales of the villas for the target countries.