Granit Sahiti

Formation des utilisateurs à l'outil curaPrax Intégration des nouveaux clients curaPrax Gestion des projets d'intégration/migrationi à l'outil curaPrax

° Gestion et organisation du support et des ventes ° Développement du marché annonceurs pour la Suisse romande (prospection et vente) et gestion des grands comptes clients ° Mise en place des processus récurrents de support aux annonceurs ° Participation aux décisions stratégiques de l’entreprise

° Customer service and customer support procedures management ° Management of internal and external trainings about the application (web training and on site) ° Coordination of rightSprint marketplace prototype project with an external partner in Barcelona (regular trips on site) ° Management and coordination of dedicated outsourced testing teams (in SCRUM methodology)

° Customer management and customer support procedures establishment ° Definition, implementation and test of a complete online back-office system ° Training of the application (web training and on site) / Online customer print documents reproduction for démonstration

° Coordination of internal and external communication ° Monitoring of customers and partners ° Création of technical specification and wireframes ° Management of the outsourced development teams (India and Mauritius) ° Working to the integration of SugarCRM ° Validation of all new releases and new functionalities

° Customer Service Executive in charge of the German speaking market ° Business Analyste for SRM / Sourcing Software on the product management team ° Account Analyst in direct support of the CFO (monitoring of sales and payments)

Trainee for my professional commercial maturity as a web developer and web project manager ° Websites creation project management ° Contact new customers for new websites creation ° Websites development with php/mysqul, xml, css