Gül Kuan

Led product roadmap and prioritization through data and user insights. Managed and delivered new game features (including a Merge-2 puzzle) with Dev, Art, and Data teams. Owned UX/UI issue tracking, A/B testing, and feature messaging. Acted as functional CX lead, owning all user-facing communication, rebuilding the Help Center to reduce support friction. Improved operations via vendor coordination and AI-driven localization and automation.

- Created and edited content for the Facebook games Cafeland, Marketland, Fashland, and Fashion Cup. - Acted as the main point of contact for vendors, handling task coordination and invoice management. - Designed & managed social media content (Facebook & Instagram) for all four titles to support engagement and promotions. - Regularly tested all company games to ensure quality and identify areas for improvement. - Provided user support for Cafeland, Marketland, and Fashland.

- Created and edited content such as bi-weekly seasonal theme concepts and associated assets for the Facebook games Cafeland, Marketland, and Fashland, as well as their social media pages, including Facebook. - Translated and localized all in-game content into German for all company games. - Regularly played and tested all of the company's games. - Provided user support for Marketland and Fashland through the Freshdesk platform.