Gustave Michel
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Gustave Michel
- Bis heute 2 Jahre und 5 Monate, seit Feb. 2023
IT Service-Coordinator
Akkodis Germany IT Services GmbH
- Bis heute 2 Jahre und 5 Monate, seit Feb. 2023
IT Transition Coordinator
Akkodis Germany IT Services GmbH
- 1 Jahr und 2 Monate, Jan. 2022 - Feb. 2023
IT Transition Coordinator
MODIS IT Outsourcing GmbH
- 5 Jahre, März 2018 - Feb. 2023
IT Service Coordinator
MODIS IT Outsourcing GmbH
- 1 Jahr und 5 Monate, Okt. 2016 - Feb. 2018
Team Leader
MODIS IT Outsourcing GmbH
- Set up of knowledge documents and predefined incidents - Set up of back office definition, roles and responsibilities - Training of 1st level agents and back-office agents - Coordination of the project related knowledge flow - Analysis and evaluation of tickets - Close cooperation with incident- and problem management - Support of service- and matrix management - Central point of contact between helpdesk, technical streams and communication management
- 1st Level support - Support of Back-Office - Team-internal hardware management - Execution of team-internal migration to Linux
- Creation and deletion of user accounts - Creation and deletion of transactions and Profiles - Administration of access rights in CA Top Secret - Execution and analysis of regular SOX controls - 2nd level Support
- Creation and deletion of user accounts - Administration of access rights - 2nd Level Support
- Creation and deletion of user accounts - Administration of access rights - 2nd Level Support
- Single point of contact and Link between 2nd level resolver groups and 1st level - Assistance during initial set-up and optimisation of technical support processes - Maintenance and continual provisioning of knowledge base - Training of 1st level agents - 1st level support
- Transfer of the service desk - Support of the project implementation in a technical range - Support of set up of escalation matrix and service desk processes - Set up of knowledge base - Training of new agents
- Single point of contact and Link between 2nd level resolver groups and 1st level - Assistance during initial set-up and optimisation of technical support processes - Maintenance and continual provisioning of knowledge base - Training of 1st level agents - 1st level support
- Take-over of the service desk - Transfer of knowledge - Set up of knowledge base - Training of new agents
Ausbildung von Gustave Michel
- 2001 - 2003
Karl-Volkmar-Stoy-Schule
- Alternance between Training School and work in PR and Marketing Departement in company "4D-Vision GmbH" - Successfully skipped a year
- 1995 - 2001
Gymnasium am Anger, Jena
Sprachen
Deutsch
Muttersprache
Französisch
Muttersprache
Englisch
Fließend
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