Gustavo Border

Manage the Americas' L1 and L2 Service Desk Teams. Organise the schedules, holidays, hiring process, Manage the Service Level, Quality, Implement improvement projects, coach the new hires. Regular meetings with the global team to adjust the goals and metrics.

Supporting the PLCs, servers and network equipments in the manufacturing area at Robert Bosch Automotive Steering Brazil through networking configuration, vlan management, firewall hardening, patch implementation, awareness training, backup routine with Acronis and Version Dog and SOC team connection.

Deliver high quality support for all company's applications ensuring efficient resolution and minimising downtime. Conduct in-depth network traffic analysis using the Zabbix system to monitor and maintain the company's infrastructure.

Provided high-quality support for all company applications, ensuring optimal functionality and user satisfaction. Utilised KMS (Issue Tracking System) to efficiently manage and prioritise incoming tickets, ensuring timely resolution. Performed comprehensive rollouts during leasing deployment periods, including backups and restores of user computers, to ensure data integrity and seamless transition. Collaborated closely with various technical teams to address application issues and implement new features.