Hafiz Shafiq ur Rehman Rana
Skills
Timeline
Professional experience for Hafiz Shafiq ur Rehman Rana
- Current 2 years and 11 months, since Jun 2023
Service Engineer
OTRS AG
- 2 years, May 2020 - Apr 2022
Software Engineer - Technical Product Support
i2c Inc
Provided technical support(Level 1 & 2) to a Fintech Product named MyCardPlace(MCP) including Requirement Gathering, Product Configuration, and Implementation, Product Training to overseas and local clients, Issues Troubleshooting, Analysis, and Reporting, Handling Client calls for product info. & Technical support. Experienced in handling 2nd line support calls/tickets, analyzing and investigating problems, implementing fixes, and escalating support calls to the 3rd level.
Educational background for Hafiz Shafiq ur Rehman Rana
- Current 4 years and 1 month, since Apr 2022
Computer Science
Universität Paderborn
- 3 years and 10 months, Oct 2015 - Jul 2019
Software Engineering
Punjab University College of Information Technology
Languages
English
C1 (Fluent)
Urdu
C2 (Expert / native speaker)
Punjabi
C2 (Expert / native speaker)
German
A1-A2 (Basic)
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