Dipl.-Ing. Hajnalka Kavran

Planning, carrying out and/or support of internal and external audits. Leading and motivating staff and specialist allocated functions, in order to reach set quality goals. Manage cross plant quality issues and step in when escalation occurs. Set up and maintain a central and direct contact to the customer’s as well as to Hella quality network. Train and develop the QPC functions in customer requirements and claim management.

Implementing and developing the product and process specifications required by the QM system. Carrying out quality improvement plan in production concerning customer complaint management and audits Preparing customer-related quality documents for initial sampling in case of changes to series or pre-series (PPAP). Participating in preparing and updating P-FMEAs and other quality-related documents.

Create necessary documents for processing customer complaints (8D reports, Ishikawa, 5Why and action plans). Planning and participating in Quality Internal Audits (process, line walk audits and layered audits). Creating action plans, improvement of quality actions in production area, prepare weekly/ monthly reporting on quality. Identifying and recording quality problems, propose solutions with all persons involved, assure implementation in order to achieve maximum level of customer satisfaction

- Compute and record totals of transactions; - Use of electronic scanners, cash registers, processing credit card transactions and validating checks. - Balancing the register at the end of the shift.

Electrotechnics and electrical engineering