Haley Cover

• Utilize computer assisted audit techniques (CAAT) to test and analyze client data (ie ACL, SQL, Monarch) • Support Audit & Advisory functions with data analytics & visualization. • Rotation in Process Assurance gathering and testing evidence of IT controls for audit engagements

• Researched and developed standardized practices for the Systems Analyst role • Researched and built comprehensive documentation of current-state claims processing • Led a team of interns in creating a new SharePoint site to encourage employees to participate in healthy activities • Led a team of interns in designing, creating, and presenting an innovative new app to better Cigna's business • Managed international firm-wide rollout of social listening tools and the internal services to support the tool

• Diagnosed and repaired advanced computer software or hardware problems for students, such as problems with viruses, malware, operating systems, registry items, boot options, system files, drivers • Provided students and faculty with advanced troubleshooting over the phone and in person for computer, Internet & personal account issues Previous positions: Call Center Technician, Entry Level Technician

• Analyzed individual customer needs and concerns in order to create tailored technology solutions for diverse technology problems • Maintained in-depth product knowledge and understanding of current technology functionality

International Business

Cours de langue et civilisation françaises - Grammaire Française Avancé - Phonétique Avancé

International Business, Management of Information Systems, French Language