Hamza Khan

Joining as a Customer Assistant, I was promoted to Team Support Manager for my ability to deliver high brand standards. I now oversee daily floor operations, ensuring a pristine environment and efficient customer flow. I coordinate inter-departmental tasks to resolve queries and support the sales team in meeting targets. My role focuses on coaching staff, maintaining professional communication, and using rapid product knowledge to lead a team that delivers excellent service.

Having joined as a part-time Shift Manager during my studies, I was promoted to Deputy Manager in 2024. I lead both kitchen and front-of-house teams to deliver fast-paced service while maintaining high hygiene and brand standards. My role involves analysing sales trends and cost-of-sales to support business growth and future planning. I am responsible for staff wellbeing and sustainability, ensuring operational efficiency is balanced with a positive, professional team culture.

Working within a professional consultancy, I focused on client acquisition and lead generation. I managed a high volume of inquiries, providing accurate information to build rapport and guide prospective clients through the sales process. By consistently meeting key performance indicators (KPIs) and converting inquiries into qualified appointments, I contributed to the firm’s overall success. This role developed my foundational skills in professional communication and relationship management.

I represented Kingston University by building professional relationships with prospective students and key stakeholders. Working closely with university staff, I contributed to high-profile outreach initiatives and large-scale events. This role required excellent interpersonal skills to provide comprehensive information and act as a positive brand advocate. I developed a strong ability to build rapport with external partners and successfully managed diverse projects to support the university’s growth.

Completed my honours degree with a focus on high-level operational and strategic functions. Key areas of study included Marketing, Strategic Management, and Human Resources. I developed a strong proficiency in Management and Business Analytics, gaining the tools to interpret data and support informed decision-making. This academic foundation has provided me with a comprehensive understanding of how professional organisations operate and grow in the modern business landscape.