Hanady Tanios
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Hanady Tanios
- Current 5 years, since Jun 2021
Google Product Manager
iCloud Solutions DMCC
- 6 years and 5 months, Jan 2015 - May 2021
Customer Relationship Manager
Wizard Solutions
o Manage and lead the IT support team to ensure High Service Quality responding to and solving support tickets o Liaise between customers, IT support team and Software Development Team o Contribute in the full System Development Lifecycle from reviewing ERP Business processes, requirement gathering, making recommendations, testing and deployment o Identify Customers’ problems/conflicts and communicate with them to generate achievable and efficient solutions
- 2 years and 6 months, Jul 2012 - Dec 2014
ERP Specialist
Wizard Solutions
o Answer Customers’ inquiries related to company’s software over the phone through problem-solving process o Install and Configure Software and Upgrades o Test and report Software Bugs and Track Customer’s requests o Provide training to Employees and to new Clients on how to use the company’s software
- 1 year and 4 months, Mar 2011 - Jun 2012
ERP Customer Support & QA
Commas SARL
o Execute and validate test cases on the company’s products to assure their quality and solve bugs o Assist in Sales demos to take inquiries of Prospects for Software Modifications or Website Development o Support Clients in inquiries or problems o Provide training to Employees and new Clients on how to use the company’s software
Ausbildung von Hanady Tanios
- 3 years and 11 months, Sep 2006 - Jul 2010
BA in Business Administration
Holy Spirit University of Kaslik
Sprachen
English
C1 (Fließend)
Arabic
C2 (Verhandlungssicher / Muttersprachlich)
French
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
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