HansPeter Bigl

/Lead entire service delivery & solution chain for Messaging and Identity management hosted at the core IT service provider of Clariant (Global Datacenter). . / Managed B & C -projects transforming the messaging area into a full managed outsourced service automation of user account lifecycle management within IAM , Single Sign On for none Windows and SaaS applications leveraging Microsoft Federation architecture, Integration of Office 365 services

Responsible for the entire Windows based IT Server and Client Landscape Integration of all subsidiaries for all central Windows services serving > 2500 users, functional management of the global IT support staff & Service Partners.Entire modernization of IT infrastructure), rebuilding of IT support processes (hotline, ticket system, KPI, SLA), automated global Softwaret rollout, virtual home office, business workflow automation

/ Responsible for all System engineers, IT Security, Networks, IT-Helpdesk for the shared webhosting environment providing 24x7 services to GE Money businesses globally, reporting of service level agreements, new solution introduction, responsible for IT-Budget / Implementation of a new Datacenter resulting in 25% RTS cost reduction, outsourcing service management to offshore enable 20% OPS cost reduction by increasing 10% resource availability, transformation of the Service Organisation

/ Responsible for integration and divestitures, onboarding of new business acquisitions, best practice sharing, infrastructure standardization & project support across all 17 GE Money businesses in Europe. / Implementation of GE Money global Active Directory in Europe (> 14000 users, >25000 computers), offshore Active Directory management to India based on strict KPI’s and SLA’s, Implementation of virtualized (Citrix) Branch Office environments for GE Money Sweden, Finland & Russia

/ Key aspects: Solution design in the area of Document Workflow digitization (named as best practice by CTO GE Money globally), Virtual Branch Office (Citrix), GE Money Austria Web presence, Messaging, Risk management, Virtualization, 3rd level support.

System administration and 3rd level support Novell Netware & NT, LAN / WAN management and optimization