Hans Hofkamp

The role of the SRT is to technically enabling deals by taking care of customization request, provide technical sales force consultation , provide 3rd level support to the regional TC community and help enhancing sales by closely following up the deals in the funnel which could be interested for ink conversion.Responsible for bringing the VOC into the GBU to ensure that solution are kept alive in NPI products. Ensure technical viability of solutions

he role of the SRT is to technically enabling deals by taking care of customization request, provide technical sales force consultation , provide 3rd level support to the regional TC community and help enhancing sales by closely following up the deals in the funnel which could be interested for ink conversion, • Responsible for bringing the VOC into the GBU to ensure that solution are kept alive in NPI products. • Ensure technical viability of solutions. • Support sales events internal and external.

Customer satisfaction: Understanding the top customers’ dissatisfies both at region and country level and design short and long term plans to improve them. Budget Mgmt: developed the 5 years business plan with product marketing, manage LFP warranty cost achieving a 10% reduction (1.5 M$) YoY , Lead the aspire (budget) exercise & W/2 program with IPG WW finance and monthly ensure cost is on target. Be. the linkage between the Global Business Unit and the regions/countries.

Monitor product failure data through call data and field analysis’s and work closely with R&D to help indentify area’s to act through product improvement plan’s Regional reviews: monthly meeting with the regions to share product low / highlights and ensure knowledge transfer is delivered to the field. Tech Mktg. activities: Act as escalation mgr. for field engineers providing 3 level support on both hardware and software closing the loop with the end customer.

PGU Focal point: Act as liaison with the division to feedback learning’s from the field. Knowledge mgmt: Ensure knowledge transfer is delivered to the field after a new product introduction and workforce is kept up to date. Partner management: Monitor operational service metrics and set corrective actions if needed Escalation management: Act as escalation mgr. for field engineers providing 3 level support on both hardware and software closing the loop with the end customer.

Technical Qualification: Ensure cases are resolved in a timely manner ensuring proper qualification. Escalation management: Act as the 3 level point of escalation for customer and colleagues. Focal point; Feedback learning’s to the responsible product line engineer to drive product improvements People management: Act as team lead / resource desk to team members

Operational management: Organize all aspects of the guests' holiday: transfers, suppliers, accommodation , Paperwork, accounts People management: Manage the staff (direct 12) of front office, reservation desk and the housekeeping department. Sales: Organize preview trips with the in country sales representatives and help reaching sales targets.