Harini Murugesan

Tracked and reported operational KPIs (throughput, pick rate, and order delays), supporting 95%+ daily service-level performance across warehouse operations. Leveraged Excel and internal BI dashboards to monitor workflow performance, identify operational bottlenecks, and support process improvements during peak-demand periods. Assisted operations leadership with workforce planning and demand reporting, enabling more effective resource allocation and day-to-day decision-making.

Performed data quality audits on 1k+ product listings using Excel and SQL, maintaining 99%+ catalog accuracy and ensuring compliance with marketplace standards. Monitored catalog health, listing quality, and operational KPIs through regular reporting and analysis, contributing to ~9% improvement in data accuracy and process consistency. Analyzed vendor onboarding and submission patterns to identify process bottlenecks, helping reduce onboarding turnaround time by ~14% and improving operational efficiency.