Harsha Hulkere

Technical Delivery Manager, Responsible for software development activities as Technical Program Manager, accountable for end-to-end delivery life cycle that includes Client management, project road mapping, budgeting, project scoping, defining execution plan, resource planning, and leading engineering team to deliver.

Managed Off-shore Delivery Center (ODC) of 40+ resources and projects from retail, banking, and financial domains • Directly managed 34+ resources including developers/Sr. Developers, QA, BSA, Architects and project controllers • Hands on management and delivery of multiple projects to meet technology & business requirements per metrics • Responsible for providing, maintaining accurate and timely project information in all project plans • Delivered projects with the highest quality standards

Directly managed 10 resources including developers and QA • Responsible for maintaining concurrent project assignments, project tracking, issue resolution, estimation, reporting, and communicating project progress • Used MS Project to build detailed tasks for 3D-Secure provisioning • Collaborate on project estimations, prepare schedules, forecasting, planning, analysis, issue/risk/change management, escalation management, meeting facilitation, variance analysis • Responsible for project kickoff

Responsible for tracking small projects for WebEx Small Business implementations • Responsible for providing and maintaining accurate and timely project information in all project plans, communications, and status reporting • Responsible for effective project kickoff, identification of stakeholders, defining roles and responsibilities • Build relationships with stakeholders and project teams to effectively manage and deliver quality products • Creates and controls all project-related documents • Mentoring

Co-Team Lead overall workforce support queue for Microsoft Windows and Office products • Managed 10+ support engineers from level-1 support • Considerably increased Microsoft support SLA levels for Voice and Chat Support business lines • Managed support escalations and collaborated with Microsoft GTSC as Sr. Research Engineer driving critical technical issues from global Microsoft end-users • Assist with organizational communications, priority management, and operational reporting

Partnered with First Data Merchant Services (FDMS) to troubleshoot merchant card terminal issues - Technical and Authorization issues • Collaborated with financial institutions for payment authorization, batch processing, and batch settlement services • Increased customer satisfaction ratings to 80%