Hasan ERCAN

>Provide expert guidance to support for installations, troubleshooting, and addressing class issues. >Seek to understand competitive technologies and evaluate needs. >Manage activities to develop the portfolio. >Work with inside operations (fabrication & assembly) to identify and resolve any customer-related challenges and/or sales opportunities. >Ensure customer expectations are met by sharing requests with relevant team members. >Share field information/experience to enhance product lifetime.

>Establishing and developing the necessary professional relationship with customers, >Identifying customer needs/demands and project opportunities, promoting products and services, providing technical support >Preparation and follow-up of offers, coordination of all processes on the customer side and management/direction of the sales process, >Working in a coordinated and planned manner with other departments within the company regarding the customers/products for which it is responsible,

>Managing and planning foreign and domestic customer demands,, >Official offer submission via Mikro ERP software, >Designing projects with 3D drawing program (mostly on Solidworks), >Making necessary calculations and to complete purchases for the projects, >Communicating with manufacturing units and reporting of processes with CRM program

>Planning of marketing and sales organizations, especially in Germany and Poland regions. >Managing existing customer relations and creating portfolios, >Following-up of the entire operation process of the product from stock to the customer, >Carrying out the operation in coordination with business partners (Customs agents, logistic companies, dealers etc.),