Heiko Dietz

• Manage development and implementation of business strategy • Monitoring and reporting of company performance, Company profitability & Manage product development processes • Legal representation of Buffalo Tours in Myanmar • Develop annual business plan & a manpower plan for Myanmar • Develop an annual budget including a cash-flow forecast • Product Management • Develop signature products using local or expatriate resources

• Selling travel products and tour packages • Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism • Liaise with external and internal parties and establish long term business relations • Contracting • Customer Care Service • Advise on strategy and finding out about any local issues and future trends • Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training

signed contract to replace the GM after 3 months, but he could not find a new job and so I resigned after short time again

Handling of travel agency, worked with CRS Amadeus also handling of bookings of ferries, tax tolls for Austria, Switzerland and Czech Republic plus tunnels in the Alps via booking system and stickers selling from insurances and also memberships of ADAC

Cooperation with Airlines, tourist offices and travel agencies Individual proposal preparation bye each inquiry from clients (Tailor Made) Product Management Customer acquisition and account management Flight booking and support of all flight management Queues CRS Galileo since 09/2002 Management of all bank accounts and term deposits of BAWA Tours since 09/2002 with account authorisation Leadership of a small team with three employees and one apprentice since 09/2002