Heleni Saucedo

(San Luis Potosi, Mexico) • Responsible for overseeing key OEM accounts (BMW, Volvo) and Tier 1 suppliers. • Reviewed and managed incoming orders in EDI and customer portals. • Strengthened customer relations through constant communication and prompt resolution to their inquiries. • Worked closely with related teams to ensure all customers’ needs were met. • Managed the export schedule to maximize time and reduce costs.

(San Luis Potosi, Mexico) • Managed accounts in Mexico and Latin America and provided support to +30 clients. • Negotiated sales targets and business strategies with customers. • Provided commercial and technical training for small and large groups of customers through field visits in Mexico, Costa Rica and Brazil. • Prepared monthly and yearly reports for OEM and Aftermarket sales. • Coordinated national and international shipments.

(San Luis Potosi, Mexico) • Provided customer support for our clients in Mexico and Latin America. • Managed the entry of purchasing orders and scheduled shipments. • Co-created and implemented customer service and marketing projects. • Organized training sessions, visits and events for customers.

(Geneva, Switzerland) • Analysed trade data, agreements and policies of WTO Member States. • Attended bilateral, multilateral and secretariat meetings at the WTO and the UN. • Participated in the revision of the Trade Facilitation Agreement at the Committee meetings and Spanish-American countries’ meetings. • Provided support in the development of projects within the Delegation of Mexico.

(San Luis Potosi, Mexico) • Participated in the development of a project to identify micro and small enterprises in the region of San Luis Potosi, Mexico with potential to expand nationally and internationally. • Administered internal databases and the content of social media. • Provided support in the organisation and logistics of events.