Helga Simixhiu

• Created and monitored month end reports for reconciliation • Trained new employees for multiple operational functions • Communicated frequently with multiple line of businesses within the company, maintaining a strong professional relationship and increasing client satisfaction • Team representative for the Customer Experience Committee, organized different monthly campaigns to ensure all staff actively participate in providing legendary service, also organized weekly huddles, fun events for staff

• Outstanding overall performance, ranked 25/1400 tellers in the region for the fiscal year of 2013, Champions Club 2014 Recipient • Assisted clients in daily transactions such as withdrawals, deposits, payments, product advice, wire payments, foreign exchange transactions • Responsible for operating the secure desk, maintaining records of all cash, balancing over/shortages within the branch, assisted managers in closing duties