Hema Sathya Vinod Kumar Venugopal

- Managing end to end delivery of Hybrid Cloud Operations, Automation and DevOps - Managing Cross Functional Team for various delivery points. - Analysis of Business Model and steer the technology used towards Business Growth - Year-on-Year Productivity gains for clients by Automation and Service Improvements.

Responsible for leading the effective management of the Service Delivery team, DevOps, Smart Lab, Application Support and Incident Management teams globally (UK, US, Ireland and India). Responsible for automating and integrating the Cloud Functions in Service Now using ARM, Automation Runbook (Webhooks), Azure Functions, Cloud Formation, Lambda (API), SNS, etc., Architected and designed a solution for building a Configuration management tool (Puppet) for the entire infrastructure

Spearheaded multi/hybrid cloud environment Operations, Automation and DevOps Teams Delivered 25 SNOW Automated catalogues for Cloud Provisioning and Cloud Optimisation Architected & designed solution for building a configuration management tool (Puppet) for the entire infrastructure Produced Year-on-Year productivity to the clients by Automation & Left shift

- Lead the Shift and helped/prevented the happening of Crisis. - Manage Escalations, human error part of operations - Hold the responsibility on setting up the monitoring of the application on different flavors of OS with the help of Monitoring tools like Nagios Core and Big Brother. - Monitoring and fixing issues related to application built on different flavors of Unix/Linux/Sun OS/Windows Environment.

Post Graduate Diploma in Operations Management, Advanced Diploma in Business Administration