Ibrahim Nour

The Group provides IT than the internal IT service provider of the GfK group world the necessary infrastructure for the determination of the survey data. This is where all IT processes, where we are constantly working to improve the IT services for our internal customers worldwide.  Support in ensuring the capacity to meet SLAs and OLAs the global IT  Ensuring close cooperation with the Global Operations - units

Leading Application Managers Delivery team working for Enterprise IT Delivery Organization.  Our customers are Enterprise Delivery organization responsible to identify on behalf of our business partners propositions able to translate Business Visions and Opportunities into solution and concrete benefits.

To ensure that the Global Application services responsible for meet or exceed the defined service level agreements.  To monitor compliance of Vodafone policies and standards via service audits ensuring that service is managed in a consistent and controlled manner .  The BAU operational activities including Incident, Problem, Request and (IT) Change management to meet the Global Application process standards.

Leading second level online operations team working for Vodafone Group services Global Applications department.  Providing end to end service global support for delivered to more than 15 Vodafone operating companies worldwide.  Providing end to end responsibility for the implementation of an operating model for Vodafone online services  Taking end to end responsibility for continuous service provision of all Vodafone online services at agreed service levels at lowest possible costs.

Level II support Engineer in Vodafone International Services (VIS) with the below Responsibilities:  Providing Global IT support for Vodafone Enterprise Web Applications for all branches of Vodafone Companies around the world.  Providing System and Database Administration for the web applications running on different platforms Windows and UNIX (Solaris and Linux)

Level II support Engineer in Vodafone International Services (VIS) with the below Responsibilities:  Providing Global IT support for Vodafone Enterprise Web Applications for all branches of Vodafone Companies around the world.  Providing System and Database Administration for the web applications running on different platforms Windows and UNIX (Solaris and Linux)

Level II support in IT Services & Operations (ITSO) for Yellow Pages Intranet Applications

- Technical Support Engineer for more than 15 sites running different OS (ICL-Unix, Solaris, SCO Unix, Linux and MS Windows) on various hardware platforms. - Most of these sites are utilizing Enterprise Environments in running their business.