Hemlata Satankar

• Siebel Production and Non-Production Support. • Incident resolution, request management, user access management, • Release migration, Creating new Organization, Groups, positions, Responsibilities, LOVs. • Creating Workflow Policies, jobs monitoring, • Email inbox monitoring, • Interface integration and troubleshooting. • Performance Tuning. • Coordination with clients, teams, and other stakeholders.

• Managed the project right from start to end –Project estimations, writing SOWs, defining project plans and schedules, defining processes KPIs, Resource planning, selection, Knowledge transition & scheduling, Project execution & tracking, reporting, standardizing the, taking signoffs at various stages, continuous improvements, and project closure. • Reporting –Weekly & Monthly status reports, Report automations through Service now reports, and dashboards.

• Led the Siebel CRM Development and Environment Teams of 25 resources. • End to end accountability of the project deliveries and release deployments for Siebel Applications. • Coordinating with Stakeholders and various team for Environment build, Release migrations and Siebel admin activities. • Handling escalations, team issues/concerns. • Siebel administration activities - Installation & Configuration, repository & non repository migration, db refresh activities, troubleshooting, monitoring etc.

• Installation & Configuration of Siebel Enterprise, Gateway, Application and Database Servers. • Troubleshooting and resolution. • Apply SIEBEL Upgrades & Patches. • Day to day monitoring of Siebel Application environments. • Generating & Deploying Siebel Repository File, and Browser Scripts. • Preparing / Releasing Upgrade Kit’s and Handling Deployment Issues. • CVS Code repository Implementation for HCIT - Automated CVS checkin and checkout processes, integrated it with Siebel tools.

• Implementation of 3 modules - Cluster Analysis, Quality Control, Mixed Regression • Unit testing of 3 modules. Software: C++ Development, XP Professional/VC++ 8.0 platform

Artificial intelligence Object Oriented programming and Design Advanced Database Management System

Analysis & Design of Algorithm Computer Architecture Theory of Computation Software Engineering Nural Network Compiler Design Robotics