Henning Rahm

o Manager on Duty supervising the front desk staff, reservations and guests services o Selecting, developing and inspiring teams of managers and operators towards common goals o Correspondence to all guest comments via e-mail, unifocus, tripadvisor, etc. o Managing Guest Relation Manager to ensure 100% guest satisfaction o Overseeing the departments housekeeping & engineering – Managed growth and subsequent organizational change in a professional

o Developed a new culture, structured a new team and repositioned the restaurant and catering/conference services within the community o Developed and implemented written operational policies & procedures o Planned and managed significant remodelling projects that enhanced the ambiance of the entire property o Increased sales through quality food, exceptional service and creating an experience o Added profitable amenities for the hotel outlets o Adaptable and flexible, able to rapidly assimilate new concept

o Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined the target market, and determined advertising placement o Opening Experience – $15 million Conference/Banquet Facility with 16,000 sq. ft. meeting/event space o Supervising the Food & Beverage front and back of the house, including their 90 employees o Planned menus, estimated food and beverage costs, and purchased inventory o Investigated and resolved food/beverage quality and service complaints,

o Human resource management and organizational development functions including selection, training, performance analysis, development & management of personnel through effective coaching, counseling, progressive discipline, compensation, rewards and separation o Trained service staff to enhance customer service and increase profits through suggestive selling o Improved productivity and morale by initiating systems for accountability and by instituting effective training programs o Member of the Internationa