Henric Glienke

Berufserfahrung von Henric Glienke

• 7 Monate, Jan. 2016 - Juli 2016

  Customer Success Manager

  Talentwunder

• 2 Jahre und 6 Monate, Aug. 2013 - Jan. 2016

  Customer Support Associate

  Amazon

  Responsible for coaching performance/quality Voulunteer mentor for two teams Participated on a self-development lead by my team manager in order to develop callcenter based leadership skills: *Owner of Team Huddles *Responsible for various Team Events and their organisation * Participated at Kaizens *Participated on a Standard Work Project which is going to be rolled out world wide. Created an SOP, defined the audits and layouts *Created another SOP for the side wide huddle standard work project

• 1 Jahr und 10 Monate, Nov. 2011 - Aug. 2013

  Store Manager

  immergrün Franchise GmbH

  Leading a team consisting of 10-15 employees ** training and coaching employees and future franchise owners ** further developing the product line ** checking and / or closing the cash balance ** reordering goods ** customer service and taking care of customer complaints

• 10 Monate, Apr. 2006 - Jan. 2007

  Medienhelfer

  Campus & More

  acquisition of the european computer driving licence (ECDL) Design of print media with Adobe InDesign Customer Acquisition

• 1 Jahr, Jan. 2005 - Dez. 2005

  Community Service

  Deutscher Caritasverband e.V.

• 5 Monate, Jan. 2004 - Mai 2004

  Distribution Employee

  CNC Ranger

  Acquired new customers right at their doorstep for a PTV project.

• 4 Monate, Okt. 2003 - Jan. 2004

  Key Account Manager

  Fundraising Company